Webhelp deploys b-pack cloud P2P


Founded in 2000, Webhelp groupe is an international operator call center specializing in call center outsourcing and customer relationship management. Webhelp employs over 7,500 people in France, Morocco and Romania

Its principal challenge was to centralize all its processes and automate them. So the main objective was to improve its procurement, purchasing and supply chain process using a powerful user-oriented solution.

By choosing b-pack’s Purchase-to-Pay solution, Webhelp had the opportunity to implement a plan of action including functions such as inventory, asset management, receipt, purchase orders and invoices. In addition to dealing with the purchasing process, Webhelp was looking for a purchasing system able to manage the financial aspect of its projects.

Using b-pack SaaS cloud solution, Webhelp has been able to eliminate paper routes, bring visibility to its spend and take better control on its budget using tracking tools and creating real-time reports. By automating their purchasing process and using an eprocurement software, Webhelp has significantly reduced its spend and brought visibility to its budget.

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